Policies · ISO/IEC 17021-1 & 17024
Our policies
As a certification body, CAS publishes the policies that govern how it operates — impartially, confidentially, and consistently. Each is written to the requirements of ISO/IEC 17021-1 (management systems) and ISO/IEC 17024 (persons).
ISO/IEC 17021-1 §5.2Impartiality PolicyOur top-management commitment to impartiality, how we identify and manage threats to it, and the safeguards — including the impartiality committee — that keep certification objective.Read the policy →ISO/IEC 17021-1 §8.4Confidentiality & Information SecurityHow we protect the information you share with us, when (and how) we are obliged to disclose, and the controls that safeguard certification records and personal data.Read the policy →ISO/IEC 17021-1 §9.7–9.8Complaints & Appeals PolicyHow anyone can raise a complaint about a certified client or about CAS, how a certified client can appeal a decision, and the impartial, timely process each follows.Read the policy →ISO/IEC 17021-1 §9Certification RulesThe rules for granting, maintaining, renewing, extending or reducing scope, suspending, withdrawing and transferring certification — the lifecycle every certificate follows.Read the policy →ISO/IEC 17021-1 §8.3Use of Certificates, Logos & MarksThe governing policy for how certificates may be referred to and how certified clients may use the CAS certification mark — while the EGAC and IAF MLA marks stay CAS-only — and the consequences of misuse.Read the policy →ISO/IEC 17021-1 §9.6Conditions of CertificationThe terms of the certification agreement — what CAS undertakes and what a certified client must do to obtain and keep certification.Read the policy →ISO/IEC 17021-1 §4.2 · §8.5Non-discrimination & AccessibilityOur commitment that certification is open to all applicants without discrimination, and that our services and information are accessible.Read the policy →