Complaints & Appeals
Presenta un reclamo o un ricorso riguardante le attività di certificazione CAS. Tutte le richieste sono gestite in modo imparziale e riservato in conformità con la norma ISO/IEC 17021-1:2015.
CAS is responsible for all decisions at all levels of the complaints and appeals-handling process. Submission, investigation and decision shall not result in any discriminatory actions against the complainant or appellant. All submissions are treated with strict confidentiality. You will receive acknowledgement of receipt within 5 business days. The decision will be made by individuals not previously involved in the subject of the submission.
File a complaint about CAS activities, an auditor's conduct, a certified client's behaviour, or misuse of the CAS mark. CAS will determine, with the certified client and complainant, whether and to what extent the matter is made public.
File an appeal against a CAS certification decision (e.g. refusal to grant, suspension, withdrawal, or scope change). Submission, investigation and decision shall not result in any discriminatory action against the appellant.
Submit your complaint or appeal
Fields marked * are required. We respond to every submission within 5 business days.
Thank you. We have logged your submission and will acknowledge receipt within 5 business days. The matter will be reviewed by individuals not previously involved, in line with ISO/IEC 17021-1:2015.