Compliance & Trust

Complaints & Appeals

قدّم شكوى أو تظلماً بشأن أنشطة الشهادات لدى CAS. تُعالَج جميع الطلبات بشكل محايد وسري وفقاً لمعيار ISO/IEC 17021-1:2015.

CAS Policy — ISO/IEC 17021-1:2015 §9.7 & §9.8

CAS is responsible for all decisions at all levels of the complaints and appeals-handling process. Submission, investigation and decision shall not result in any discriminatory actions against the complainant or appellant. All submissions are treated with strict confidentiality. You will receive acknowledgement of receipt within 5 business days. The decision will be made by individuals not previously involved in the subject of the submission.

Complaint — §9.8

File a complaint about CAS activities, an auditor's conduct, a certified client's behaviour, or misuse of the CAS mark. CAS will determine, with the certified client and complainant, whether and to what extent the matter is made public.

Appeal — §9.7

File an appeal against a CAS certification decision (e.g. refusal to grant, suspension, withdrawal, or scope change). Submission, investigation and decision shall not result in any discriminatory action against the appellant.

Submission Form

Submit your complaint or appeal

Fields marked * are required. We respond to every submission within 5 business days.

Submission Type
What is your complaint about? *
Submitter Information
Submission Details
Tip: verify the certificate at CertSearch to copy its exact number.
Tip: include dates, locations, names of people involved, and the sequence of events. The more specific you are, the faster we can investigate.
Confidentiality Preference (§9.8.5)

Per ISO/IEC 17021-1:2015 §9.8.5, CAS will determine with you and (where applicable) the certified client whether — and to what extent — the subject of your complaint and its resolution are made public. Choose how you would like your information handled.

Per ISO/IEC 17021-1:2015 §9.7.4 and §9.8.5: submission, investigation and decision of complaints / appeals shall not result in any discriminatory action against the submitter. Your identity and submission are kept confidential to the extent permitted by law and consistent with the option you selected above.

* Required fields. We acknowledge every submission within 5 business days.

Submission received

Thank you. We have logged your submission and will acknowledge receipt within 5 business days. The matter will be reviewed by individuals not previously involved, in line with ISO/IEC 17021-1:2015.

Ref: CAS-CMP-2026-XXXX
Compliance basis: ISO/IEC 17021-1:2015 §9.7 (Appeals), §9.8 (Complaints), §9.8.5 (Confidentiality of complaint information).
Issued by CAS Conformity Assessment Services (LLC). For urgent matters: info@cas.com.eg · +20 108 088 8574.
Last reviewed: 10 May 2026.