ISO/IEC 20000-1:2018 — IT Service Management
The international standard for IT service management — enabling organisations to align IT services with business needs and demonstrate best-practice service delivery. Updated with Amendment 1:2024.
This certificate is issued by CAS without third-party accreditation for this scheme. It is not within the scope of EGAC Schedule 012418B and is not recognised under the IAF MLA. Per IAF MD 23:2023, CAS clearly differentiates accredited and non-accredited services on every page.
ISO/IEC 20000-1:2018 specifies requirements for a service management system (SMS) — the world's first international standard for IT service management. It enables service providers to demonstrate alignment between services delivered and business requirements.
IT service providers, managed service companies, shared service centres, IT departments, cloud providers, and outsourcing companies seeking to demonstrate structured IT service management.
- Internationally recognised IT service management standard
- Demonstrates structured service delivery to clients and customers
- Required for some government IT contracts and procurement
- Aligns with ITIL practices and frameworks
- Improves incident, problem, and change management processes
- Supports continual service improvement culture