ISO/IEC 20000-1:2018
IT Service Management Systems.
Align your IT services with business needs and international best practices. Deliver efficient, reliable, and high-quality IT services with a certified Service Management System (SMS).
The mark of IT service excellence awarded to our certified clients.
Globally Accredited & Recognized
Key Benefits of ISO 20000-1
Transform your IT department from a cost center to a strategic business asset.
Improved Service Quality
Deliver consistent, high-quality IT services that meet and exceed user expectations and SLAs.
Increased Efficiency
Standardize processes to reduce incidents, improve resolution times, and optimize resource use.
Better Business Alignment
Ensure your IT services are strategically aligned with and support your core business objectives.
Enhanced Reputation
Build trust with customers and stakeholders by demonstrating a commitment to professional IT service delivery.
Your Path to Certification
Our process is designed to be clear, efficient, and thorough, guiding you at every stage.
1. Application & Scoping
Submit your application to begin the process and define the scope of your SMS.
2. Pre-Audit (Recommended)
Our auditors perform an optional gap analysis of your IT service management practices against ISO 20000-1.
3. Stage 1 Audit
A thorough review of your SMS documentation, policies, and overall readiness for certification.
4. Stage 2 Audit
An on-site or remote evaluation of your service delivery, implementation, and compliance.
5. Certification
Upon successful completion, you will be awarded your accredited ISO/IEC 20000-1:2018 certificate, valid for 3 years.
6. Surveillance
Regular annual audits to ensure your SMS maintains compliance and drives continuous improvement.
Why Partner with CAS?
We are more than a certification body; we are your partner in the pursuit of excellence.
Accredited Expertise
Our globally recognized accreditations ensure your certificate holds weight and credibility in any market.
Expert Auditors
Our auditors bring deep, sector-specific knowledge to provide valuable insights that go beyond a simple checklist.
Dedicated Partnership
We offer dedicated support throughout the pre-audit, auditing, and certification process to ensure a smooth journey.
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